Payment

What forms of payment do you take? 

• We accept cash, credit, Zelle & Venmo. No personal checks, please.

Can everyone pay separately?

• We are able to accommodate individual payments. Collecting one payment streamlines the process.  Two weeks before the wedding, you will receive a final confirmation, ensuring clarity regarding the remaining balance.

Do Your Prices Include Gratuity?

• No, we do not include gratuities in our prices.  Prices reflect only the cost of the service.

Trials

How do I know if airbrush or standard foundation is best?

• Scheduling a trial is the best way to see which foundation is optimal for your skin type.  This is article breaks down the two: Airbrush Makeup vs Traditional Makeup

When should I schedule my trial?

• If you have a special event or a dress fitting, those are great days to schedule a trial. Keep in mind that trials during peak wedding season (5/1-10/30) can be challenging. However, with proper planning and flexibility, we can still accommodate your needs.

Where will my trial run be held?

• If you are located in Denver, trials can be set up at your stylist‘s salon or StudioWed.   We try to accommodate everyone with the most convenient location, as we have stylists in various locations.  In Cincinnati, trials will be held at your stylist’s salon or potentially your home.

How much are trials?

• Trials cost the same as wedding day services.  If your budget that doesn’t accommodate a trial, we can add 15 minutes the day of your wedding. This allows for a consultation and to make adjustments. There is a 20% reservation fee due upon booking. This helps discourage no shows & last minute cancellations.  The deposit is applied towards the trial.

What if I am unhappy with my trial?

• A successful trial run is contingent upon your feedback!  If there is any part of your hair or makeup that you’re unhappy with, PLEASE tell your stylist so they can make adjustments before you leave.  If you would like to schedule a 2nd trial to try additional looks, the full price will apply.  If you leave your trial and realize you’re unhappy with your hair or makeup, setting up a 2nd trial to make adjustments can be arranged; fees will apply.

Can I schedule a trial without a contract?

• Absolutely!  Meeting the stylist(s) you will be working with on your wedding day is important.  This will allow you to experience our services firsthand to ensure they meet your needs.

General

What do I need to provide in regards to hair/makeup?

• R & R provides everything for hair styling products & makeup.  “The only thing we suggest you get is a lip color for touch ups throughout the day. You may also want to consider picking up a travel-size hairspray to keep your hairstyle intact on the go.”

If I choose airbrush makeup, does everyone else have to use it as well?

• No!  Airbrush foundation isn’t the right fit for everyone. We are happy to use whatever foundation best suits each person.

What happens if my stylist has a last minute emergency and isn’t available the day of my wedding?

• This is a VERY rare occurrence; should it happen we will ensure that you and your bridal party are taken care of with a new stylist/makeup artist.  Notes are taken during your trial and will be shared with the replacement stylist, ensuring your hair and makeup are recreated as similarly as possible.  

How long will my hair/makeup last?

• Airbrush foundation can last up to 24 hours. Its long-lasting formula ensures that you stay flawless from morning until night, Weather, crying and sweating are variables that effect the longevity. Standard foundation may last as long as the airbrush, although it’s not waterproof.

The only hairstyles guaranteed to last through the day are up-do’s; while half up styles are beautiful, they generally don’t last as long.  Factors such as weather, dancing and hair type do play a part in longevity. 

Is your team comfortable working with all skin colors and hair textures?

• Yes!  We welcome diversity, different skin tones & hair texture!  If anyone in your bridal party has concerns with an artist being able to match skin tone or to achieve a specific style with hair or makeup, please let us know!  We are usually able to address any issues via email with selfies and inspiration photos.  

Extensions/Hair Cut/Color/Etc…

• When you are searching for photos, understand that many stylists/models use extensions, hair padding or sponge buns to create styles.  Finding a style that is realistic and subsequently achievable is important.  We are happy to work with additional pieces to create your desired style, but we don’t often have these pieces on hand.  We may need to order additional styling pieces before your trial or reschedule due to this.  If you are uncertain about the style(s) you’ve chosen before the trial, send photos beforehand and we can guide you in the right direction of what may be needed.  Lastly, keep in mind the models in your inspiration photos that have a similar cut/color are important.  Hairstyles that look great on blonde or highlighted hair don’t translate on brunette hair.  Lastly, hairstyles with cascading curls and face framing are hard to achieve on hair that is one length.

What kind of makeup does your team use?

• Each of our makeup artists use their preferred brands of makeup.  If you or anyone in your bridal party has skin allergies or sensitivities, please let us know.  We are happy to use personal products if necessary to avoid any skin irritations.

Can we provide our own false lashes?

• As professionals, we prefer to use the lashes we have in our kit. This allows us to choose lashes that best fit your eye shape, as well as the makeup look you’ve chosen.  If anyone would prefer we apply their own lashes, we are happy to accommodate, as long as they are clean & have never been worn.  There is a $10 lash application fee. 

How many stylists will be assigned for my bridal party?

• The number of stylists is contingent upon the number of services & the time we have to take care of everyone.  We schedule up to 45 minutes per service.  An average window for getting everyone ready is up to 5.5 hours.  We do our best to accommodate all party sizes & will schedule as many stylists necessary in the time frame we have been allotted. 

Pricing/Additional Fees

When do assistant fees apply?

• Assistant fees apply when multiple stylists are needed or requested, but there are less than 5-7 services per stylist.  The fee is $120 per each missing service.

Can you install clip-in extensions?

• Yes!  We are happy to place clip-in extensions for anyone in the bridal party. We do not sell or supply extensions. There is a $20 placement fee.

Are there additional hair or makeup fees?

• At your stylist’s discretion, excessively long or thick hair may be charged up to an additional $20.00 e.g. hair longer than bra strap or a ponytail holder that only wraps around twice.  Your MUA may charge up to and additional $20.00 for excessive makeup application that takes longer than 45 minutes.  The payer and artist will consult and agree on either a price or different style before the service begins. If the wedding party is not punctual for the agreed upon start time, there is a $1/minute per stylist past the scheduled start time fee.

What if I would like to treat my flower girl to makeup?

• We are happy to help make the little girls feel special like the big girls!  Flower girl hair pricing starts at $40 & is subject to additional fees based on thickness and length of hair.  If you ask your makeup artist, they will happily put some blush & lip gloss on complimentary.

Are there fees for early start times?

• We consider 7:00 a.m. a traditional start time. Each stylist incurs a $1 per minute fee for work before 7:00 a.m. This ensures fair compensation for early starts & ensures our team is punctual and prepared to meet your needs.”

What is the price for junior bridesmaids?

• Junior Bridesmaids (7-13) are $70  for a formal style and $70 standard makeup. There may be up to an additional $20.00 charge for excessively long or thick hair. Prior to beginning the service, the client & artist will consult to discuss and agree upon the pricing or any desired style variations. This ensures transparency & satisfaction for both parties involved.”

When do travel fees apply?

• We happily travel to weddings 20 miles within the zip codes of 80202 (Denver) or 45236 (Cincinnati) for no additional fees.  Weddings booked outside of that radius will have a travel fee based at $.95 a mile  Travel are fees if you would like to switch locations for hair & makeup.

Is the pricing the same for the bride and the bridal party?

• Absolutely!  We book the same amount of time for the bride and bridal party. This is why we do not charge our brides more.

Booking/Policies

How do I book R & R for my wedding day?

• The only thing we need to secure your date is a completed contract.  We require a 20% deposit of all contracted services. This is due 90 days before your wedding & keeps your date secure with us. Your deposit is non-refundable & is applied to wedding day services.  We accept check, credit card, Paypal, Zelle or Venmo.  If you are paying the deposit by check, we do NOT accept checks the day of the wedding.  The remaining balance is paid to your artist(s) the day of the wedding. 

Can we add or cancel services on the contract? 

• After 90 days, we will do our best to add on services. This is contingent on available artists or if your start time is flexible. After 90 days, any services canceled will have a cancellation fee.

What is your cancellation policy?

• Should anyone need to cancel services within 90 days of the wedding date, there will be a 100%  cancellation fee per service, which is the remaining 80% left from the deposit.

 Do you have a minimum number of services required?

• During “peak” season 5 (adult) services (per stylist) are required to send a stylist on location for local weddings.  Peak season is May 1st – October 31st. We require 7 adult services (per stylist) for locations outside of our travel radius. If you are unable to meet the minimum requirement, there is a $120 fee to cover each missing service. Services can be hair only, makeup only or any combination of hair & makeup if we have a stylist available that can perform both.  During off season, (11/1-4/30) there is a 4 service (per stylist) minimum requirement to send a stylist on location to local locations & 5 for out of radius locations.  If you would like to only book one service, we are happy to take care of you!  Please see our Elopement Package for information and pricing.

I’m eloping: am I still able to book you?

• Yes!  We love elopements & would be happy to take care of you!    Please see our menu for pricing. Saturday & Sunday elopements are taken into consideration on a case by case basis.

When will the final timeline & service count be due?

• We like to finalize these details 90 days before the wedding date.  We understand that there can be last minute additions and do our best to accommodate them.  This is contingent upon 2 things: the flexibility to adjust the timeline or if we have additional artists available. Additionally, we like to have a firm grasp on the timeline at this time.  We do our best to accommodate last minute adjustments, within reason.

That was a LOT of information! If you read the whole thing: high 5! 

Give us a call or send an email!

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