Frequently Asked Questions
What forms of payment do you take?
We accept cash and credit and Venmo. Cash is ALWAYS greatly appreciated! A 2.75% processing fee will be added to all credit card transactions. No personal checks, please.
Can everyone pay separately?
Yes, everyone can pay after their service has been finished. If it is easier for one payment to be processed, we are happy to take one payment after everyone has finished their hair and makeup.
Are gratuities included in your prices?
No, we do not include gratuities in our prices. Prices reflect only the cost of the service.
If I choose airbrush makeup, does everyone else have to use it as well?
No! Many times we will have bridal party members choose to do standard makeup and change their mind last minute once they see how flawless the airbrush makeup is!
Where are trial runs held?
If you are located in Cincinnati, trials can be set up at the salon of your hairstylist or at your home. If you are located in Denver, trials can be set up at your stylist’s salon or our studio located in the Arts District on Santa Fe. We try to accommodate all of our brides with a convenient location.
When should I schedule my trial?
We are happy to schedule your trial whenever is convenient for you! Dress fittings, engagement photos, bridal showers, Bachelorette parties or any special event you have is a great day to take advantage of a trial! Whenever you are ready to get your trial set up, just take a look at your calendar and send us a few options that work best for you!
How much are trials?
Trial runs cost the same as wedding day services. We offer complimentary consultations which can easily be done over the phone, in person or via email. Just email us a few pictures of what you are looking for and we can discuss the style that will be best for your hair type, etc. If you are on a budget and it doesn’t look like a trial will fit into it we can easily block out an extra 15 minutes the day of your wedding to make any adjustments needed.
What if I am unhappy with my trial?
A successful trial run is contingent upon you and your feedback! If there is any part of your hair or makeup that you’re unhappy with, don’t be afraid to convey this to your stylist. We aren’t offended, nor are we mind readers! Make sure that your stylist knows what you love and don’t love and make the adjustments that are necessary before you leave. We realize that it may be hard to choose between a hairstyle or makeup look and that a 2nd trial may be needed for you to decide which you prefer. If you decide to move forward with booking a 2nd trial to try a 2nd look, the full price will apply. If you leave your trial and realize you’re not totally happy with your look, then setting up a 2nd trial to make adjustments can be discussed. Fees apply if you choose to work with a different stylist.
What do I need to provide in regards to hair/makeup?
R & R provides everything as far as hair styling products and makeup is concerned. The only thing we suggest you get is a lip color for touch-up’s throughout the day. You may also want to get a travel size hairspray for fly-away’s that may happen after we leave.
Keep in mind when you are searching for photos that many stylists/models use extensions, hair padding or sponge buns to create styles. Finding a style that is realistic and that is achievable is important. We are happy to work with additional pieces to create your desired style, but we don’t often have these pieces on hand. We may need to order additional styling pieces before your trial or reschedule a trial due to this. If you are uncertain about the style(s) you’ve chosen before the trial, you are more than welcome to send photos beforehand and we can guide you in the right direction of what may be needed. Lastly, keep in mind the models in your inspiration photos have a similar cut/color are important. Hairstyles that look great on blonde or highlighted hair don’t translate on brunette hair. Hairstyles with cascading curls and face framing are hard to achieve on hair that is one length.
What kind of makeup is used?
Each of our makeup artists use their preferred brands of makeup. If you or anyone in your bridal party has skin allergies or sensitivities, please let us know.
How many stylists will be assigned for my bridal party?
The number of stylists is contingent upon the number of services booked and the time frame we have to take care of everyone. We schedule up to 45 minutes per service. An average window for getting everyone ready is up to 5.5 hours. We do our best to accommodate all party sizes and will schedule as many stylists necessary in the time frame we have been allotted.
When do assistant fees apply?
Assistant fees apply when multiple stylists are needed or requested, but there are less than 7 services per stylist. Fees vary and will be quoted via email before contracts are finalized.
Is the pricing the same for the bride as well as bridal party?
Absolutely! We book out the same amount of time for the bride as well as bridal party and don’t see the fairness in charging our brides extra. Weddings are already expensive enough, we aren’t here to break your budget!
What happens if my stylist has a last minute emergency and isn’t available the day of my wedding?
This is a VERY rare occurrence and should it happen we will make sure that you and your bridal party are taken care of with a new stylist/makeup artist.
How long will my hair/makeup last?
Airbrush makeup will last anywhere from 12-20 hours, depending on weather and how much crying or sweating is done! Standard foundation should last as long as the airbrush, although may not wear quite as well later in the day.
The only hairstyles we guarantee to last through the day are up-do’s. While half up styles are beautiful, they generally don’t last as well. Factors such as weather, dancing and hair type do play a part in how well your curls will last. Please keep this in mind when choosing your style and how you want it to look 3 hours, 6 hour or 10 hours after we leave.
How do I book R & R for my wedding day?
R & R doesn’t need a deposit to secure your date. The only thing we need to secure your date is a completed contract.
Can we add or cancel services on the contract?
Services on the contract can be added or subtracted up to 90 days before the wedding date. After the 90 day mark, we can only add on services. Any services needing to be canceled 90 days before the wedding are subject to a $50 cancellation fee. Alternatively, a friend or family member can step in to fill the canceled spot.
What is your cancellation policy?
You have 90 days before the wedding date to cancel services without any penalty. Should anyone need to cancel individual services 30-90 days before the wedding date, there will be a $50 cancellation fee per service. Individual services cancelled within 30 days of the date will be charged full price. If the entire contract is cancelled within 90 days prior to the wedding date, there is a 100% cancellation fee.
Do you have a minimum number of services required?
During “peak” season we require at least 4 services to be booked for local weddings (within 20 miles of 80202 or 45236). Peak season is considered May 1st – October 31st. If you are outside of our 20 mile travel radius, we require a minimum of 6 services to be booked or the travel fee will be adjusted accordingly based on the number of services booked. Services can be hair only, makeup only or any combination of hair and makeup.