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FAQ’S

 

  • What forms of payment do you take?  
    • We accept cash and credit and Venmo.  Cash is ALWAYS greatly appreciated!  A 2.75% processing fee will be added to all credit card transactions.  No personal checks, please.
  • Can everyone pay separately?
    • Yes, everyone can pay after their service has been finished.  If it is easier for one payment to be processed, we are happy to take one payment after everyone has finished their hair and makeup.
  • Are gratuities included in your prices?
    • No, we do not include gratuities in our prices.  Prices reflect only the cost of the service.
  • If I choose airbrush makeup, does everyone else have to use it as well?
    • No!  Many times we will have bridal party members choose to do standard makeup and change their mind last minute once they see how flawless the airbrush makeup is!
  • When do I set up my trial run?
    • We are flexible and will work with your schedule. You may want to consider setting up your trial the day of a dress fitting, Bachelorette party or a bridal shower or any other special occasion. 
  • Where are trial runs held?
    • If you are located in Cincinnati, trials can be set up at the salon of your hairstylist or at your home.  If you are located in Denver, trials can be set up at your stylist’s salon or our studio located in the Arts District on Santa Fe.   We try to accommodate all of our brides with a convenient location.
  • How much are trials?
    • Trial runs cost the same as wedding day services.  We offer complimentary consultations which can easily be done over the phone, in person or via email.  Just email us a few pictures of what you are looking for and we can discuss the style that will be best for your hair type, etc.  If you are on a budget and it doesn’t look like a trial will fit into it we can easily block out an extra 15 minutes the day of your wedding to make any adjustments needed.
  • What if I am unhappy with my trial?
    • A successful trial run is contingent upon you and your feedback!  If there is any part of your hair or makeup that you’re unhappy with, don’t be afraid to convey this to your stylist.  We aren’t offended, nor are we mind readers!  Make sure that your stylist knows what you love and don’t love and make the adjustments that are necessary before you leave.  We realize that it may be hard to choose between a hairstyle or makeup look and that a 2nd trial may be needed for you to decide which you prefer.  If you decide to move forward with booking a 2nd trial to try a 2nd look, the full price will apply.  If you leave your trial and realize you’re not totally happy with your look, then setting up a 2nd trial to make adjustments can be discussed.  Fees apply if you choose to work with a different stylist.
  • What do I need to provide in regards to hair/makeup?
    • R & R provides everything as far as hair styling products and makeup is concerned.  The only thing we suggest you get is a lip color for touch-up’s throughout the day.  You may also want to get a travel size hair spray for fly-away’s that may happen after we leave.
  • How many stylists will be assigned for my bridal party?
    • The number of stylists is contingent upon the number of services booked and the time frame we have to take care of everyone.  We schedule up to 45 minutes per service.  An average window for getting everyone ready is up to 5.5 hours.  We do our best to accommodate all party sizes and will schedule as many stylists necessary in the time frame we have been allotted.
  • When do assistant fees apply?
    • Assistant fees apply when multiple stylists are needed or requested, but there are less than 5 services per stylist.  Fees vary and will be quoted via email before contracts are finalized.
  • Is the pricing the same for the bride as well as bridal party?
    • Absolutely!  We book out the same amount of time for the bride as well as bridal party and don’t see the fairness in charging our brides extra.  Weddings are already expensive enough, we aren’t here to break your budget!
  • What happens if my stylist has a last minute emergency and isn’t available the day of my wedding?
    • This is a VERY rare occurrence and should it happen we will make sure that you and your bridal party are taken care of with a new stylist/makeup artist.
  • How long will my hair/makeup last?
    • Airbrush makeup will last anywhere from 12-20 hours, depending on weather and how much crying or sweating is done!  Standard foundation should last as long as the airbrush, although may not wear quite as well later in the day.
    • The only hairstyles we guarantee to last through the day are up-do’s.  While half up styles are beautiful, they generally don’t last as well.  Factors such as weather, dancing and hair type do play a part in how well your curls will last.  Please keep this in mind when choosing your style and how you want it to look 3 hours, 6 hour or 10 hours after we leave.
  • How do I book R & R for my wedding day?
    • R & R doesn’t need a deposit to secure your date.  The only thing we need to secure your date is a completed contract. 
  • Can we add or cancel services on the contract?
    • Services on the contract can be added or subtracted up to 90 days before the wedding date.  After the 90 day mark, we can only add on services.  Any services needing to be canceled 90 days before the wedding are subject to a $50 cancellation fee.  Alternatively, a friend or family member can step in to fill the canceled spot.